Privacy
What Fernway keeps when you send one of its forms, where it goes, how long it stays and how to have it removed sooner.
1.1This policy covers the public site at fernway.jeromebadour.com: its forms (Start a trial, Contact sales, Book a demo), the tracking receipts they give you, and Track a lead.
1.2Fernway is a portfolio product: a working GoHighLevel integration built to show how one is made. It has no customers. It is run by Jerome Badour, an individual, who decides what is collected and why. Contact: privacy@jeromebadour.com.
1.3It sits alongside the Terms of Use.
2.1What you type in a form: your name, email address, and, where the form asks for them, your phone number, company, website, message and the meeting time you picked. Only the fields you fill in are kept.
2.2Your lead's waybill: its number, when it was picked up, and every step it took on its way into GoHighLevel (the scans), each with the time and what GoHighLevel answered.
2.3That is all. We do not keep your IP address with your lead, and we do not look up where you are.
3.1This is what the forms are for: your lead is delivered into Fernway's own demo account at GoHighLevel (a test account GoHighLevel provides to developers), the same way Fernway would deliver a customer's leads. It becomes a contact there; a message becomes a note on it; a booked demo becomes an appointment on its calendar; and it is placed in a pipeline stage. GoHighLevel (HighLevel, Inc.) holds it under its own privacy terms.
3.2Your tracking receipt shows your lead's waybill and scans to whoever has its link, with your email address shortened (like l•••@example.com). Keep the link to yourself. On Track a lead, a receipt opens only with its waybill number and the email it was sent with.
4.1GoHighLevel, as described above.
4.2Jerome Badour, who runs Fernway and its GoHighLevel account, and reads what arrives there.
4.3The hosting provider (Contabo), whose server stores Fernway's database. It provides the machine; it does not use the data.
4.4Cloudflare R2, which stores the nightly backup copy. The copy is encrypted on our server before it leaves, so Cloudflare holds it without being able to read it.
4.5Nobody else, unless the law requires it. We do not sell data, show ads, or use tracking or analytics tools.
5.1Fernway's database runs on one server in Singapore. Connections to it are encrypted (HTTPS).
5.2The encrypted backup copy is stored by Cloudflare R2 in Europe.
5.3What reaches GoHighLevel is held in GoHighLevel's own systems.
6.130 days. Every hour, Fernway removes the leads its forms received more than 30 days earlier: first from GoHighLevel (the appointment, the pipeline entry, the contact or your message on it), then from its own database with every scan. If GoHighLevel can't be reached, the lead waits and is tried again an hour later; it is never forgotten by Fernway while it is still in GoHighLevel.
6.2Your receipt link stops working after the same 30 days.
6.3Backups: the database is backed up every night, to restore the service if something goes wrong and for nothing else. Copies on the server are kept for 14 days and the encrypted copy off the server for 30 days, so a removed lead can remain in a backup for up to 30 more days before it is gone for good.
6.4Limits on the forms: to keep the demo from being flooded, the number of forms sent from each IP address is counted for about an hour, then the count is deleted. The count is never stored with your lead.
6.5The web server's own logs, which include IP addresses, are kept for 14 days for security, then deleted.
7.1To have your lead removed before its 30 days are up, write to privacy@jeromebadour.com from the email address you sent it with, and include its waybill number if you have it. It will be removed from GoHighLevel and from Fernway.
9.1Fernway's forms are meant for adults, sending details about themselves or the business they work for.
10.1When Fernway gains accounts and payments, this policy will be updated to cover them before they open. A new version and its date appear here before it applies.
10.2Questions, or a request about your data: privacy@jeromebadour.com.